Delivery Information

Postage and Packing
 

For UK customers we offer a FREE delivery on all orders over £20. Any orders under £20 will be charged a £2 postage fee. All UK orders are posted using either Royal Mail or our courier, Interlink Express. You may be required to sign for your parcel.
 

We also offer delivery to the following countries in Europe : France, Spain, Portugal, Belgium, Finland, Ireland, Germany, Holland, Italy, Greece, Sweden, and Switzerland. The cost for delivery is only £3.50 and all orders are either sent using Royal Mail Airmail or Royal Mail Airsure/International Signed For.

Please note, we can only dispatch EU orders to the address where your credit card is registered. If you require delivery to a different address, please contact us for assistance.

 

The majority of packages will be dispatched within 24-48hrs of us receiving your order. If your order is likely to take more than 7 days to be dispatched, you will be informed via email. 


Lost/Missing Orders


Please note that we will need to wait 14 days from the order date before being able to trace, replace or refund lost items. If your order has not arrived at the delivery address within the 14 day period then please get in touch using our "contact us" form.


Returns


Under "The Consumer Protection (Distance Selling) Regulations 2000" you are entitled to return your products for any reason during the "cooling off" period. The cooling off period last for 7 days from the date the goods are received. We will then refund your money as soon as possible (up to a maximum of 30 days). You must inform us using our "returns" page if you wish to return your products during this period.

If you are unhappy with your product and feel the item(s) are faulty. You are entitled to a full refund for a period of 28 days, starting the day you receive the goods. Please use our "returns" page if you wish to return your product.